Furniture Installation & Assembly Frequently Asked Questions
Have More Questions? Please Call us 786.474.6972
What services do you provide?
Miami Furniture Assembly Svcs provides on-site assembly and installation services for all types and brands of Home and Office Furniture, Kitchen Cabinets, Cubicles, Fixtures, Furnishings, Sporting Goods, Closet Systems. Dismantle, product relocation, and reassembly services available. We also provide Hotel FF&E and Warehouse Storage.
Are you fully insured & Bonded? Yes!
We are fully insured and Bonded.
I'm a person of interest (e.g., movie star, singer, athlete, etc.). What is the best way to communicate with you?
Miami Furniture Assembly has provided services—including Concierge Services, Furniture Planning, Assembly, and Installation—to movie stars, Miami Heat athletes, Miami Dolphins athletes, and even famous DJs. Please have your agent(s) call us directly at 786-474-6972 to schedule an office visit at our Downtown Miami location. All information is kept strictly confidential.
What do you charge to assemble a product?
Our assembly pricing is easy and affordable. Not only are we more cost-effective than IKEA contractors, but we also provide professionalism and great customer service. Please call us for an estimate at 786-474-6972. The easiest way to receive a quote for non–ready-to-assemble products is to fill out the contact form, call, or email us. We will provide an estimate by phone or email.
Do you charge for valet or street parking?
We understand that most condos charge for guest parking. Unfortunately, since we are providing a service, those fees will be added at the end of the service. This includes South Beach, public parking garages in Downtown, and surrounding areas in Miami-Dade, Broward, and West Palm Beach.
How can I schedule an assembly appointment?
Call us at 786-474-6972 or email us when you’re ready to have your item assembled, or in advance if you know your product’s arrival date. Clients are scheduled according to availability on a first-come, first-served basis, usually within 24–48 hours of us receiving notification that your product has arrived and is ready for assembly.
What if I did not receive all my items when the assembler arrives?
It is the customer’s responsibility to call the office and reschedule the assembly. If the assembler has to return to install or service the furniture, there will be a one-time service charge to complete the assembly. Please call us in advance to reschedule and avoid these additional costs.
What if the assembler cannot finish the work and has to come back?
In most cases, this would only occur if the assembly runs late. In this situation, there is no additional charge for the assembler to return within 2–3 days to finish the service. Usually, the next day is best.
Is there a minimum service call fee?
All projects are quoted via email.
Are there any travel charges?
Travel charges are included in your quote.
What are your payment terms?
For residential clients, payment is due by cash, zelle or credit card. Invoice will be sent via email. For business clients, payment can be made by business ACH Deposit, Credit Cards, Cash, or Zelle. As of November 1, 2014, we no longer accept personal or business checks.
What if I fail to pay for services?
For homeowners: We use a third-party invoice company to help collect any unpaid amounts after assembly or installation. You will have up to 24 hours to pay. After 24 hours, the third-party company will begin charging a $20.00 per day fee until payment is collected in full.
For businesses: Payment is due within 3 days. After 30 days of non-payment, your account will go to collections. If the amount owed exceeds $500, a lien will be placed on your property or business with interest of 7.5% per month, until both interest and payment are collected in full.
Can I tip the installer(s)?
Absolutely! Our installers have received many tips from clients like you. Other ways to show your appreciation include writing a positive review, offering a handshake, a pat on the back, or kind words. We appreciate your generosity, whether it’s monetary, written, or verbal.
As a client, what is my role in ensuring the service goes smoothly?
If you live or work in a gated community, please inform the guard in advance that Miami Furniture Assembly personnel will be arriving to perform service at your home or business. When we arrive, someone over the age of 18 must be present to let us in and remain onsite during services. Make sure the workspace has enough room for our installers—a good rule of thumb is three to four times the amount of space as each item being assembled. Please provide adequate lighting and adjust the thermostat to a comfortable temperature. For safety, keep all other persons, pets, and children out of the work area until the project is complete and we have left the premises. If you’d like a 30-minute courtesy call prior to our arrival, let the office know when scheduling. Please have all products pre-placed in the room where they will stay after assembly. We do not move cartons or products between rooms or up/downstairs without additional fees. All employees must keep their shoes on at all times. If you want our installers to wear foot coverings, please let us know when we arrive.
Will the installer(s) move flat-packed product cartons after delivery?
Each service call is tailored to the client’s needs. We ask that flat-packed cartons be pre-placed in the room where the furniture will remain. If, due to health or age reasons, you are unable to do this, we can relocate cartons on the same floor for an additional fee (advance notice required). Moving cartons to a different floor is $29.00 (up to 5 boxes), which will be included in the final bill.
Can I assist the installers with assembly or installation tasks?
Unfortunately, no. Due to liability reasons, we cannot allow clients to assist with assembly or installation. For heavy lifting or complex jobs, we use two or more installers.
Does Miami Furniture Assembly provide pickup and delivery services for businesses?
Yes! We are happy to pick up and deliver pre-paid items from any retailer in Miami-Dade, Broward, or West Palm Beach counties. Pickup and delivery fees start at $129.99 and vary based on client requests and load size. You may choose pickup/delivery only or combine it with assembly.
How long does it take to assemble an item?
Assembly times range from 30 minutes for chairs to several hours for a large executive office with multiple pieces. Products that require wall mounting or additional hardware take longer and usually incur extra fees.
Do you guarantee your work?
Yes! We provide a 60-day warranty on all assembly and installation services for new/unopened products. Client signature on the invoice and payment in full are necessary to activate the warranty. Services performed on existing client furniture or products beyond the 60-day warranty are charged at $55–$65 per hour, depending on location. Please note: the warranty does not cover customer abuse of furniture.
What if an item is discovered to be broken, missing, or defective at the time of service?
Upon arrival, please inspect your item’s packaging for any signs of damage. Compare the items received against your original receipt to ensure accuracy. Miami Furniture Assembly personnel are not responsible for discrepancies or damages beyond our control, such as incorrect measurements, concealed damage, factory defects, shipping mishandling, missing parts, wrong items, or wrong color. If an issue is discovered during assembly, our installer will notify you immediately. You may choose to have the furniture built (for minor defects) or arrange for replacement with the original seller or manufacturer (we can assist with this process). If the service is discontinued, you will be charged a pro-rated amount for work completed and asked to reschedule once new parts arrive. If no work can be performed, a $45 per hour charge applies for time lost and travel. For missing or broken parts, we will charge a pro-rated amount for the assembled portion and return to complete the assembly when new parts arrive, charging the remaining amount due per the original quote. Please inspect replacement parts to ensure our re-visit is productive. A third visit, if required through no fault of our own, will be charged at $65.00 per hour.
Will the installer(s) remove empty packaging after assembly?
We offer "White Glove Service," which includes removal of garbage, cardboard boxes, vacuuming, and furniture cleaning for an additional $95.00 fee. If we have to use Waste Management Facility, a fee of $295 will be applied. If you choose not to purchase this service, we will place the packaging neatly in an area of your choosing. Please let us know in advance if you want "White Glove Service" included in your assembly order. We always leave the work area clean and tidy upon completion.
Do you purchase supplies, products, or shop on behalf of clients?
Yes, we offer concierge services. Customers wishing to hire Miami Furniture Assembly Svcs for shopping, pickup, and delivery must pre-pay or wire funds to our business account the day before pickup. A detailed shopping list is required. Fees: Truck fee will be quoted depending on quantity and size of furniture per occurrence; Concierge Services fee $95 per occurrence; an additional $65 per hour applies for time spent at IKEA or other location. You will be notified of arrival and departure times. The same fees apply to returns. If you change your mind, Miami Furniture Assembly Svcs will refund either the full or partial amount minus a 2.9% convenience fee within 2–3 weeks. Refunds are sent by check.
Do you sell furniture or receive shipments on behalf of clients?
No, we do not sell furniture or carry product inventory. We provide assembly and installation services only. We do receive shipments and provide storage on behalf of clients. In these cases, all services must be prepaid. Call our office at 786-474-6972 for details or questions.
Do you have more questions we haven’t answered?
Please call us today at 786-474-6972.